Terms of service
Terms of Service
Welcome to Novacore Industrial.
By accessing, browsing, or purchasing from this website, you agree to be bound by these Terms of Service, along with our Refund & Return Policy, Shipping Policy, Privacy Policy, and any other policies posted on this website.
If you do not agree with these Terms, please do not use this website or place an order.
1. Overview
This website is operated by Novacore Industrial. Throughout the site, the terms “we,” “us,” and “our” refer to Novacore Industrial.
Novacore Industrial provides access to industrial equipment, technical tools, inspection instruments, safety products, operational supplies, and related sourcing support.
These Terms apply to all users of the website, including browsers, customers, vendors, business buyers, and anyone who accesses or uses the site.
2. Use of This Website
By using this website, you represent that you are at least the age of majority in your jurisdiction or that you are using the website with the consent of a parent, guardian, or authorized representative.
If you are using this website on behalf of a company or organization, you represent that you have authority to act on behalf of that company or organization.
You agree not to use this website for any unlawful, fraudulent, abusive, harmful, or unauthorized purpose.
You also agree not to interfere with the operation, security, functionality, or integrity of the website.
3. Products and Services
Novacore Industrial offers products that may include standard items, technical tools, industrial equipment, inspection instruments, safety products, replacement parts, accessories, and specialized products.
Product availability, specifications, pricing, fulfillment origin, shipping options, lead times, warranty terms, and return eligibility may vary by item and supplier.
We reserve the right to modify, update, replace, discontinue, limit, or remove any product or service at any time without prior notice.
We do not guarantee that all products shown on the website will be available at all times.
4. Product Information and Specifications
We work to provide accurate product descriptions, images, specifications, pricing, and availability information. However, errors, omissions, inaccuracies, or supplier changes may occur.
Product images may be for reference only and may not always reflect every detail, accessory, packaging variation, configuration, color, size, or version of the product.
Customers are responsible for reviewing product specifications, compatibility, dimensions, requirements, intended use, and suitability before placing an order.
For technical, high-value, specialized, freight, or application-specific products, we strongly recommend contacting us before purchase to confirm relevant details.
Novacore Industrial is not responsible for product selection errors, compatibility issues, installation issues, or application mismatch when a customer purchases without confirming requirements.
5. Quotes and High-Value Orders
Some products may require a formal quote, supplier confirmation, freight review, lead time verification, or technical review before purchase.
Quotes may include pricing, estimated lead time, shipping considerations, product details, and other relevant terms. Unless otherwise stated in writing, quotes are not binding until accepted and confirmed by Novacore Industrial.
Quoted prices, availability, and lead times may change due to supplier updates, shipping costs, currency changes, stock changes, or other factors outside our control.
We reserve the right to decline, modify, or withdraw a quote before order confirmation.
6. Pricing
All prices are listed in U.S. dollars unless otherwise stated.
We reserve the right to change prices at any time without notice.
Prices shown on the website may not include taxes, duties, customs fees, freight charges, special handling fees, insurance, installation, calibration, certification, or other additional costs unless expressly stated.
In the event of a pricing error, typographical error, supplier pricing change, or system error, we reserve the right to cancel, modify, or request confirmation of an order before fulfillment.
7. Taxes, Duties, and Import Fees
Customers are responsible for any applicable taxes, duties, customs fees, import charges, brokerage fees, or other government-imposed charges unless otherwise stated in writing.
For products shipped from international suppliers or fulfillment partners, customs procedures and import requirements may apply.
Novacore Industrial is not responsible for customs delays, import restrictions, or additional charges imposed by customs authorities, carriers, or government agencies.
8. Order Acceptance
After placing an order, you may receive an order confirmation email. This email confirms that we have received your order request, but it does not guarantee final acceptance, availability, pricing, or fulfillment.
We reserve the right to accept, refuse, cancel, or limit any order at our discretion.
Reasons for refusal or cancellation may include, but are not limited to:
- Product unavailability
- Pricing or product information errors
- Suspected fraud or unauthorized activity
- Payment issues
- Shipping restrictions
- Supplier cancellation
- Address or delivery issues
- High-risk orders
- Compliance concerns
- Orders that require additional verification
- Products unsuitable for the requested destination or application
If an order is canceled after payment has been collected, we will issue a refund for the canceled portion of the order.
9. Payment
Available payment methods are shown at checkout or communicated during the quote process.
By submitting payment information, you represent that you are authorized to use the selected payment method.
We reserve the right to verify payment information, request additional details, or cancel an order if payment cannot be verified.
For high-value, bulk, or business orders, alternative payment methods may be available after review.
10. Shipping and Delivery
Shipping times, delivery estimates, fulfillment origin, carrier options, and shipping costs may vary by product and destination.
Delivery estimates are not guaranteed and may be affected by supplier processing, carrier delays, customs procedures, holidays, weather, address issues, freight scheduling, or other factors outside our control.
Please review our Shipping Policy for more information.
11. Returns, Refunds, and Cancellations
Returns, refunds, cancellations, exchanges, and warranty-related requests are subject to our Refund & Return Policy.
Certain products may not be eligible for return, including high-value, technical, specialized, custom, supplier-confirmed, freight, bulk, used, installed, opened, or non-returnable items.
Please review our Refund & Return Policy before placing an order.
12. Warranty and Product Support
Warranty terms may vary depending on the product and supplier.
Unless expressly stated in writing, Novacore Industrial does not provide any warranty beyond the applicable supplier or manufacturer warranty, if available.
Warranty claims may require documentation, photos, videos, usage details, inspection, or supplier review.
Warranty coverage does not apply to misuse, improper installation, unauthorized modification, improper maintenance, normal wear and tear, environmental damage, electrical issues, calibration issues, contamination, abuse, or use outside the product’s intended purpose.
13. Technical Advice and Use of Products
Any technical information, product guidance, compatibility comments, or application-related communication provided by Novacore Industrial is for general informational purposes only.
Customers are responsible for ensuring that any product purchased is suitable, safe, compliant, and appropriate for their intended use, industry, environment, and applicable regulations.
Novacore Industrial is not responsible for improper installation, unsafe use, misuse, application errors, regulatory non-compliance, or failure to follow manufacturer instructions.
For specialized equipment, customers should consult qualified professionals, technicians, engineers, or compliance personnel before use.
14. Safety and Compliance
Some products may require proper installation, training, calibration, protective equipment, certifications, permits, inspections, or compliance with local, state, federal, or industry-specific regulations.
Customers are responsible for understanding and complying with all laws, standards, safety requirements, workplace rules, and regulatory obligations related to the purchase, installation, possession, resale, and use of any product.
Novacore Industrial does not guarantee that a product will meet every regulatory, certification, or compliance requirement for a specific customer, location, or application unless expressly confirmed in writing.
15. Prohibited Uses
You may not use this website or our products for any unlawful, unsafe, unauthorized, or prohibited purpose.
Prohibited uses include, but are not limited to:
- Violating laws, regulations, or third-party rights
- Submitting false, misleading, or fraudulent information
- Attempting unauthorized access to the website or related systems
- Interfering with website security or functionality
- Using products in unsafe, illegal, or unauthorized applications
- Reselling products in violation of applicable laws or restrictions
- Using website content without permission
We reserve the right to restrict access, cancel orders, or refuse service if prohibited activity is suspected.
16. Intellectual Property
All content on this website, including text, images, graphics, logos, layout, design, product descriptions, icons, videos, and other materials, is owned by or licensed to Novacore Industrial or used with permission from applicable suppliers or content providers.
You may not copy, reproduce, distribute, modify, publish, display, sell, or use any website content without prior written permission.
17. Third-Party Links and Services
This website may contain links to third-party websites, tools, payment processors, shipping providers, apps, or services.
We are not responsible for the content, accuracy, policies, performance, availability, or practices of third-party websites or services.
Use of third-party services may be subject to their own terms and policies.
18. Limitation of Liability
To the fullest extent permitted by law, Novacore Industrial shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages arising from:
- Use of this website
- Purchase or use of any product
- Product delays, defects, incompatibility, or unavailability
- Shipping delays or carrier issues
- Technical errors or website interruptions
- Customer misuse, improper installation, or application errors
- Loss of revenue, profits, productivity, business opportunity, data, or goodwill
Our total liability for any claim related to an order shall not exceed the amount paid by the customer for the specific product giving rise to the claim.
Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.
19. Indemnification
You agree to indemnify, defend, and hold harmless Novacore Industrial, its owners, operators, employees, contractors, suppliers, partners, service providers, and affiliates from any claims, damages, losses, liabilities, costs, or expenses arising from:
- Your use of the website
- Your purchase, installation, resale, or use of products
- Your violation of these Terms
- Your violation of any law, regulation, or third-party right
- Your misuse of a product
- Your failure to confirm specifications, compatibility, safety, or compliance requirements
20. Force Majeure
Novacore Industrial shall not be responsible for delays, failures, losses, or damages caused by events outside our reasonable control, including but not limited to carrier delays, customs delays, supplier disruptions, natural disasters, labor disputes, strikes, war, terrorism, government actions, pandemics, power outages, internet failures, cyber incidents, severe weather, or supply chain disruptions.
21. Changes to These Terms
We reserve the right to update, modify, replace, or revise these Terms of Service at any time.
Changes will be posted on this page. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.
22. Contact Information
For questions about these Terms of Service, please contact us at: