Shipping Policy

At Novacore Industrial, we work to provide clear and reliable shipping information for industrial equipment, technical tools, and operational supplies.

Shipping times, fulfillment origin, carrier options, and delivery requirements may vary depending on the product, supplier, warehouse location, order size, and delivery address.

Please review this Shipping Policy before placing an order.

Order Processing Time

Most orders are processed within 1–3 business days after payment has been confirmed.

Processing times may be longer for:

• High-value equipment
• Bulk orders
• Specialized or technical products
• Products requiring supplier confirmation
• Freight, oversized, or heavy items
• Orders requiring additional verification
• Items with limited availability

Orders are processed Monday through Friday, excluding holidays.

If additional information is needed to process your order, our team may contact you by email.

Estimated Delivery Times

Estimated delivery times may vary by product and fulfillment location.

Typical estimated delivery windows are:

• United States: 7–15 business days
• International destinations, if available: 10–20 business days

These estimates do not include order processing time.

Delivery times are estimates only and are not guaranteed. Actual delivery may be affected by supplier processing, carrier delays, customs procedures, weather, holidays, address issues, freight scheduling, or other factors outside our control.

Shipping to the United States

Novacore Industrial primarily serves customers in the United States.

Some products may ship from U.S. warehouses, while others may ship from international suppliers or fulfillment partners. Shipping origin may vary by product and availability.

If shipping origin, delivery speed, or lead time is important for your order, please contact us before purchasing so we can review the details for the specific product.

International Shipping

International shipping may be available for select products and destinations.

International orders may be subject to customs duties, import taxes, brokerage fees, local taxes, or other charges imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated in writing.

Customs procedures may delay delivery and are outside our control.

Shipping Costs

Shipping costs, when applicable, are calculated or displayed at checkout.

For high-value, oversized, heavy, freight, or specialized products, shipping costs may require manual review before final confirmation. In these cases, we may contact you after your order or quote request to confirm shipping requirements.

If a product requires freight, special handling, liftgate service, commercial delivery, or other logistics arrangements, additional charges may apply.

Freight, Oversized, and Heavy Equipment

Some industrial products may require freight shipping or special delivery arrangements.

For freight, oversized, or heavy equipment orders, we recommend contacting us before placing an order to confirm:

• Delivery ZIP code
• Commercial or residential address
• Loading dock availability
• Forklift availability
• Liftgate requirement
• Delivery appointment needs
• Site access limitations
• Special handling requirements

Freight deliveries may require the customer or an authorized recipient to be present at the time of delivery.

Additional fees may apply for residential delivery, liftgate service, missed appointments, re-delivery attempts, storage, limited access locations, or address changes after shipment.

Tracking Information

Once your order has shipped and tracking information becomes available, you will receive a tracking number by email.

Tracking updates may take time to appear depending on the carrier, fulfillment origin, and shipping method.

For some freight or supplier-shipped orders, tracking may be provided through a carrier reference number, freight bill number, or supplier shipment update.

Delivery Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please verify your shipping address carefully before placing your order, including:

• Recipient name
• Company name, if applicable
• Street address
• Suite, unit, dock, or building number
• City, state, and ZIP code
• Phone number
• Email address

Novacore Industrial is not responsible for delays, failed deliveries, lost shipments, additional fees, or returned packages caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an address error after placing an order, contact us immediately at support@novacoreindustrial.com. Address changes are not guaranteed once an order has been processed or shipped.

Failed Delivery Attempts

If a package cannot be delivered due to an incorrect address, unavailable recipient, refused delivery, restricted access, missed appointment, or failure to respond to carrier communication, additional shipping, return, storage, or re-delivery fees may apply.

Refund eligibility for failed deliveries will depend on the product type, order status, supplier terms, carrier outcome, and condition of the returned item.

Lost, Delayed, or Stalled Shipments

Carrier delays may occur and are sometimes outside our control.

Novacore Industrial is not responsible for delays caused by carriers, customs, weather, holidays, incorrect addresses, failed delivery attempts, or events beyond our control.

However, if your tracking has not updated for an unusual period of time or your order appears to be lost, please contact us at support@novacoreindustrial.com. We will review the shipment status and work with the supplier, fulfillment partner, or carrier when possible.

A shipment will not be considered lost until the carrier, supplier, or fulfillment partner confirms the shipment status or a reasonable investigation period has passed.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery at support@novacoreindustrial.com.

Please include:

• Order number
• Photos of the damaged product
• Photos of the outer packaging
• Photos of any inner packaging or protective materials
• Photos of the shipping label
• A description of the damage

For freight deliveries, inspect the shipment before signing whenever possible. If visible damage is present, note the damage on the delivery receipt or bill of lading before accepting the shipment.

Please keep all packaging materials until the claim has been reviewed. Discarding packaging may limit our ability to file or support a damage claim.

Missing Items or Partial Shipments

Some orders may ship in multiple packages or from different fulfillment locations.

If your order arrives incomplete, please check your tracking information first. Additional packages may still be in transit.

If you believe an item is missing, contact us at support@novacoreindustrial.com with your order number and details of the missing product.

Order Changes After Shipment

Once an order has shipped, we may not be able to change the delivery address, shipping method, recipient name, or delivery instructions.

Carrier reroute requests, address corrections, or shipment holds are not guaranteed and may result in additional fees.

Customs, Duties, and Import Fees

For orders shipped from international suppliers or to destinations outside the United States, customs duties, taxes, brokerage fees, import charges, and related costs may apply.

These charges are the responsibility of the customer unless otherwise stated in writing.

Novacore Industrial is not responsible for customs delays, import restrictions, or additional charges imposed by government agencies, customs authorities, or carriers.

Delivery Estimates for High-Value or Specialized Products

For high-value, technical, freight, or specialized products, delivery estimates should be confirmed before purchase.

We recommend contacting us before ordering these items so our team can review availability, estimated lead time, shipping requirements, and any special delivery considerations.

Contact Us

For shipping questions, delivery concerns, tracking issues, or freight-related inquiries, please contact us at:

support@novacoreindustrial.com

Please include your order number, product name, shipping address, and a clear description of your request so our team can assist you efficiently.